Your cart is empty
You have 14 calendar days to notify us of your decision to withdraw from your purchase, without having to give a reason. This period begins on the day after you, or a third party you have designated other than the carrier, receive the product. If products from the same order are delivered separately, the period begins on the day after the last product is received.
If the last day of this period falls on a Saturday, Sunday, public holiday or non-working day, you may still exercise your right on the next working day.
You can notify us of your withdrawal by making a clear statement, including by email to info@celeste-mogador.com.
The products must then be sent back without undue delay, no later than 14 days after you send this statement, unless we offer to collect them ourselves. Return shipping costs are covered by Céleste Mogador.
Orders already placed remain subject to the time limits applicable when they were confirmed, without any reduction in your statutory rights.
To return an item, follow the instructions on our return portal.
To help us process your return, please provide your order number. You may include the return slip or a copy of your invoice. The absence of these documents is not, in itself, grounds for refusing your withdrawal if the order can be identified.
We cover return shipping costs.
Once we receive your return, we will email you about the processing of your request.
You must notify us of your withdrawal within the time limit applicable to your order, subject to any statutory extensions.
Send the products back with the accessories and instructions provided, using sufficiently protective packaging. Please use the original packaging if possible.
Where the right of withdrawal applies, opening or not having the original packaging, or simply examining the product, does not justify an automatic refusal of the return.
You may handle the product as necessary to establish its nature, characteristics and functioning. If handling beyond this causes a loss in value, we may deduct the actual reduction in value, provided you were informed in advance of your right of withdrawal. We will explain the reason for the deduction and its amount. No flat-rate deduction will be applied.
If you withdraw from your purchase, we will issue your refund without undue delay and no later than 14 days after being informed of your decision. Unless we offer to collect the products ourselves, we may withhold the refund until we receive the products or evidence that you have sent them back, whichever occurs first. You will receive a confirmation email. The buyer will be refunded the full price of the returned items and the outbound shipping costs, in accordance with the French Châtel Law. Return shipping costs are covered by Céleste Mogador.
If you would like an exchange, please request a refund and place a new order.
My parcel arrived damaged. What should I do?
If your parcel appears damaged or incomplete, we recommend informing the carrier and, where possible, recording specific details on the delivery note or refusing the parcel. Contact Céleste Mogador at info@celeste-mogador.com to request a replacement delivery that fulfils your order at our expense, or cancellation of the sale and a refund.
Accepting the parcel or failing to record reservations on delivery does not remove your rights under statutory guarantees.
I received a defective item. What should I do?
If you notice a defect or receive an item that does not match your order, contact us at info@celeste-mogador.com or use our return portal. Provide your order number and describe the problem. Photos, if you can provide them, will help us process your request.
Please report the problem as soon as you notice it to help us resolve it. Your statutory guarantee rights are not conditional on reporting a problem within two days of delivery. The statutory guarantee of conformity covers defects existing at delivery that become apparent within two years of delivery, subject to the conditions provided by law.
We will assess your request in accordance with the statutory guarantees described in Article 15 of our Terms and Conditions. Assistance is not limited to manufacturing defects. If a manufacturing defect is confirmed, we continue to offer an exchange or, if you prefer, a refund, without limiting your other statutory rights.
We will explain how to return the item. Return shipping costs are covered by Céleste Mogador.
An item is missing from my parcel. What should I do?
Please contact Céleste Mogador customer service promptly by email at info@celeste-mogador.com.
For any other questions, please contact Céleste Mogador customer service at info@celeste-mogador.com.
Shipping costs vary according to your destination, the value and weight of your order, and the shipping method selected.
Standard shipping is free from €180 for destinations billed in euros. For North America, it is free from $220. Below these thresholds, rates are calculated according to the destination and shipping method and are displayed before payment.
Swipe the table horizontally to view all rates.
| Destination | Services and rates | Free shipping |
|---|---|---|
| France | Mondial Relay €3.56 · Colissimo €9.84 · FedEx Express €13 | From €180 (standard) |
| European Union | Mondial Relay International €7.30, subject to availability · Colissimo €13 · FedEx Express €15 | From €180 (standard) |
| Wider Europe / North Africa | Tracked FedEx €19 | From €180 |
| United Kingdom and Switzerland | Tracked Chronopost, up to €15 | From €180 |
| North America | Tracked FedEx $22 | From $220 |
| French overseas territories | Colissimo €19 | From €180 |
| Rest of the world | Tracked FedEx €33 | From €180 |
Rates shown apply to standard orders weighing less than 500 g. The final amount is confirmed in the cart based on the weight and delivery address.
Céleste Mogador ships to the countries and regions available at checkout. Russia is not currently served. The availability of your destination is confirmed when you place your order.
Deliveries outside the European Union are made on a DAP basis (duties and taxes unpaid). Any customs duties, import taxes and clearance fees charged on arrival are payable by the recipient.
Once an order has been confirmed, the delivery address cannot be changed. Please check the information carefully before payment. PO box addresses are not accepted.
In France and the European Union, available options may include Mondial Relay, Colissimo and FedEx Express. The United Kingdom and Switzerland are served by Chronopost. Other international destinations are mainly served by FedEx, and French overseas territories by Colissimo. The services actually available are confirmed in the cart based on the destination.
Once your order has been dispatched, you will receive a tracking link by email.
The times below are estimates and run from the date your order is dispatched:
For other standard international deliveries, the delivery time depends on the destination and local postal service.
